Refund policy

At Yuna Nails, every order is carefully prepared and packaged to ensure the highest quality experience.

Order Cancellation

Orders may be cancelled any time until they have been fulfilled — that is, before they have been processed, packed, or shipped.

To request a cancellation, please contact us as soon as possible at team@yunanails.in with your order number.

Once an order has been processed, packed, or shipped, it cannot be cancelled.

Returns

Due to the hygienic nature of press-on nails and beauty products, we do not accept returns on any products once delivered. This applies whether the item has been opened or not.

This includes:

  • Ready-made press-on nail sets
  • Custom press-on nail sets
  • Nail application kits
  • Sale items
  • Gift cards

We do not offer returns or refunds for these items. If your order arrives damaged, defective, or incorrect, we offer a replacement instead — see below. If you ordered the wrong size, you may be eligible for a one-time free size exchange — see Size Exchanges below.

Please review your order carefully before completing your purchase.

Size Exchanges

Please measure your nails against our sizing guide and check the fit before applying or wearing your set. Sizing mistakes are common on a first order, so if your set doesn't fit, we offer one free size exchange, subject to the conditions below.

  • Request your exchange within 48 hours of delivery by messaging us at team@yunanails.in or on WhatsApp with your order number.
  • The set must be completely unused: no adhesive tabs or nail glue applied, no nails worn, and the set returned in its original packaging.
  • Size exchanges are limited to one per order and cover size only — not colour, shape, or length.
  • Ready-made press-on nail sets only. Custom orders are not eligible for size exchange once production has begun — see Custom Orders below.

Once approved, we will arrange for your exchange at no additional cost. This is an exchange for the correct size only; it is not a refund.

Custom Orders

All custom and personalized nail sets are made specifically for you and are non-refundable, non-returnable, and non-exchangeable once production has begun.

If you need to make changes to your custom order, please contact us within 24 hours of placing your order.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at team@yunanails.in.

To help us resolve the issue quickly, please include:

  • Your order number
  • Clear photos of the product
  • Photos of the packaging (if applicable)

Once reviewed and approved, we will send you a replacement.

Refunds

Refunds are only issued in the following cases:

  • Order cancelled before fulfilment
  • Product unavailable after purchase

If approved, refunds will be processed to the original payment method within 5–10 business days.

Processing times may vary depending on your bank or payment provider.

Cash on Delivery (COD)

Cash on Delivery may be available for eligible orders and locations. Additional charges may apply to COD orders.

If a COD order is refused at the time of delivery without a valid reason, Yuna Nails reserves the right to restrict or disable Cash on Delivery for future purchases associated with the customer.

Orders placed using Cash on Delivery are subject to the same cancellation policy outlined above.

Contact Us

For any questions regarding your order, please contact:
team@yunanails.in