Terms of service
Welcome to Yuna Nails.
These Terms of Service apply to your use of our website, products, services, and any purchases made through our store. By visiting our website or placing an order, you agree to these Terms.
1. About Yuna Nails
The terms "we", "us", and "our" refer to Yuna Nails. We operate this website and online store to offer press-on nails, custom nail sets, nail care products, accessories, and related services.
Our store is powered by Shopify, which helps us provide our online shopping experience.
2. Eligibility
By using our website or placing an order, you confirm that you are legally eligible to make purchases in your jurisdiction. You agree to provide accurate, complete, and current information when placing an order.
3. Products
We make every effort to display our products as accurately as possible. However, product colours, finishes, and appearance may vary slightly due to lighting, photography, screen settings, or handmade/custom details.
Product descriptions, pricing, availability, and designs may change at any time without notice.
4. Custom Orders
Custom nail sets are created based on your selected preferences, inspiration, sizing, and design brief.
Because custom products are made specifically for you, they cannot be cancelled once production has started and are not eligible for return, exchange, or refund unless they arrive damaged, defective, or incorrect.
5. Orders & Payments
When you place an order, you are making an offer to purchase. We reserve the right to accept, reject, cancel, modify, or limit any order at our discretion.
Your order is confirmed only after successful payment (for prepaid orders) or order acceptance (for eligible Cash on Delivery orders).
Please review your order carefully before placing it. Once an order has been processed, packed, shipped, or moved into production, it cannot be cancelled.
Cash on Delivery (COD)
Cash on Delivery may be available for eligible products, customers, and delivery locations. Additional charges may apply to COD orders and will be displayed at checkout.
To help reduce fraudulent and failed deliveries, we may use verification and risk-assessment tools before accepting a COD order.
We reserve the right to:
- Refuse or disable Cash on Delivery for certain customers, products, locations, or orders.
- Request additional verification before processing a COD order.
- Cancel any order identified as high-risk, fraudulent, unverifiable, or undeliverable by our internal verification systems or courier partners.
- Restrict future COD access for customers who repeatedly refuse deliveries, provide inaccurate information, or misuse the COD service.
If a prepaid order is cancelled by us for verification or risk-related reasons, any payment received will be refunded to the original payment method.
6. Pricing
All prices are listed in Indian Rupees unless stated otherwise.
Prices, offers, discounts, and promotions may change at any time without notice. The final price payable will be shown at checkout.
7. Shipping & Delivery
Delivery timelines are estimates and may vary depending on your location, courier availability, weather, public holidays, or other circumstances beyond our control.
We are not responsible for delays caused by courier partners or incorrect shipping details provided by the customer.
8. Cancellations, Refunds & Returns
Orders may only be cancelled before they have been fulfilled — that is, before processing, packing, shipping, or production has begun.
Due to hygiene reasons, we do not accept returns on press-on nails, custom nail sets, nail application kits, or beauty products once delivered, whether opened or unopened. We offer a replacement for damaged, defective, or incorrect items (see Section 9 below), and a one-time free size exchange for unused, wrong-size ready-made sets requested within 48 hours of delivery — see our Refund Policy for full details and conditions.
Refunds are only issued in cases where:
- The order is cancelled before fulfilment
- The product is unavailable after purchase
Damaged, defective, or incorrect items are resolved with a replacement, not a refund — see Section 9 below.
Please refer to our Refund & Cancellation Policy for more details.
COD Refusals & Failed Deliveries
Customers placing Cash on Delivery orders are expected to accept delivery if the order has been dispatched successfully.
Repeated refusal of valid COD orders, incorrect contact information, or intentional misuse of the COD service may result in:
- Restriction or removal of Cash on Delivery access.
- Future orders requiring prepaid payment.
- Cancellation of pending orders at our discretion.
We reserve the right to maintain internal records of failed and refused deliveries for fraud prevention and operational purposes.
9. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery at team@yunanails.in.
Please include:
- Order number
- Clear product photos
- Packaging photos, if applicable
After review, we will provide a replacement.
10. Product Use
Yuna Nails products should be used as instructed.
We are not responsible for damage, irritation, allergic reaction, incorrect application, incorrect removal, or misuse of products.
Please follow our application and removal instructions carefully.
11. Intellectual Property
All content on this website, including logos, product names, images, graphics, text, designs, videos, and branding, belongs to Yuna Nails or our licensors.
You may not copy, reproduce, distribute, modify, or use our content without written permission.
12. User Content & Reviews
If you submit reviews, photos, videos, feedback, or social media content featuring Yuna Nails, you grant us permission to use, repost, edit, display, or share that content for marketing, promotional, and business purposes.
You confirm that any content you submit is your own and does not violate the rights of any third party.
13. Third-Party Services
Our website may use third-party services such as Shopify, payment gateways, courier partners, analytics tools, WhatsApp tools, and marketing platforms.
We are not responsible for the actions, policies, or services of third-party providers.
14. Errors & Availability
There may occasionally be errors in product descriptions, pricing, availability, shipping information, or promotions.
We reserve the right to correct errors, update information, cancel orders, or refuse service where necessary.
15. Limitation of Liability
To the fullest extent permitted by law, Yuna Nails will not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website, products, or services.
Our maximum liability for any claim will not exceed the amount paid by you for the product or order in question.
16. Prohibited Use
You agree not to use our website or services for unlawful, fraudulent, abusive, harmful, misleading, or unauthorized purposes.
You may not attempt to interfere with the website, misuse customer information, copy our content, or violate any applicable laws.
17. Changes to These Terms
We may update these Terms of Service from time to time. The latest version will always be available on this page.
Your continued use of our website after changes are posted means you accept the updated Terms.
18. Contact Information
For questions about these Terms, please contact us at:
Yuna Nails
Email: team@yunanails.in
Phone: +91 8262050210